Logo Te Creemos

Study

Introduction


This survey was carried out to 1,366 clients of Community Banking, Business Credit and Home Improvement, in the North, Bajío, Southeast and South Central of the Mexican Republic.

Clients with current payments were chosen.

With the aim of knowing better:

  • Client's profile.
  • Satisfaction level.
  • Economic impact.

This survey was prepared and developed by students from ACTE University in Nancy, France.

If you want more information about the impact survey contact us.

Client's Profile


Adults:

  • 30% of our clients are between 35 and 45 years old.
  • 61% of our clients are women.
  • 60% of our clients are married.
  • 44% of our clients do not have social security.
  • 74% of our clients do not study beyond high school.
  • 58% of our clients are merchants.

The average income per client is $ 11,993.00 per month.

Satisfaction Level


% Our Clients Satisfaction Level
51% Our clients rate the credit products we offer as sufficient.
51%
50% Of our clients consider important the speed in the granting of the credit.
50%
80% Clients are widely satisfied by the terms to which our loans are granted.
80%
71% Of our clients consider that the guarantees that are requested are adequate.
71%
51% Of the clients consider that access to credit is easy.
51%
47% Of our clients consider sufficient the promotion that Te Creemos makes of its services.
47%
45% Of our clients are completely satisfied with the location of our branches.
45%

Economic Impact


% Our Clients Economic Impact
32% From our clients, they reinvest their earnings, generated by the credit, in the business.
32%
40% Increase your sales in the trade with the credit granted.
40%
80% From our clients use the credit to buy raw materials or increase their inventory.
80%
55% Apply for the loan to invest in the business.
55%
38% Apply for the loan to improve your home.
38%
35% Consider that the impact of credit on your monthly income is noticeable and sufficient.
35%
37% Of our clients he has had loans with other financial institutions.
37%
90% It recognizes Compartamos Banco as one of our competitors.
90%

Social Impact


% Our Clients Social Impact
32% From our clients save part of the credit for low sales seasons.
32%
32% Of our clients they save part of the credit as prevention of the ill health.
32%
42% You consider that the credit has allowed you to improve your home.
42%
60% Of the clients consider that the credit has helped them to improve their diet.
60%
71% Of the clients, they increased their spending on food with the credit received.
71%
60% Clients have used the benefits of credit to improve their health.
60%
58% Of the children of our clients work in the business.
58%
9% Of our clients they use part of the credit for leisure activities.
9%

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